SAP Issues and Inefficient Processes
A global specialty chemicals manufacturer was facing IT collapse. The SAP implementation had failed, and outdated IT infrastructure was hindering business processes. Additionally, lack of transparency in process chains led to efficiency losses and employee frustration.
Three Acute Problems
The IT department faced a dilemma: the failed SAP implementation with incomplete documentation and frustrated users, inefficient supply chain processes without clear responsibilities or transparency – and a leadership vacuum that left demotivated teams and lack of project control.
Levers for IT Relaunch
The strategy aimed at a complete transformation of the IT organization: Regular SAP user surveys to identify priorities, more effective tools and IT restructuring to initiate the turnaround. Additionally, the interim IT manager promoted cooperation with employees to shape change processes participatively.
A Clear IT Roadmap
SAP processes were stabilized through error correction, documentation and optimization. At the same time, dashboards and a new S&OP process improved supply chain transparency, while outsourcing shipping processes and optimized inventory management increased efficiency.
